Schedule: Works morning, mid-day, evening, possible weekends, and other odd hours as assigned.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions described in this position description. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this position description.
CORE COMPENTECIES REQUIRED
Professionalism, Managing Work Continuous Improvement, Customer/Student/Employee Focus, Collaboration, Positive Approach, Quality Orientation, Leveraging Feedback, Communication, Planning and Organizing
The Temporary Retail Bookstore Associate provides support to the bookstore team during peak periods at the beginning of each semester. This position will provide cross-functional assistance to the textbook department, web order fulfillment, and retail operations team to complete daily activities and projects in the bookstore. This role will work as a member of a team to perform customer service tasks to meet the needs of prospective customers and promote Bookstore sales.
ESSENTIAL JOB FUNCTIONS
Greets each customer and provides an excellent customer service experience. Works in the web order department, tech and supplies center, and/or apparel department, as assigned. Assists customers in locating product in the facility or online. Answers questions and provides support to customers during their shopping experience. Answers phone inquiries, as necessary. Resolving routine problems and directing issues to the correct resolving authority. Communicates effectively with leadership regarding issues and escalates, as necessary.
Financial and Inventory
Conducts sale transactions at a cash register. Maintains a balanced drawer at the register and accurately cash handles. Assists the Bookstore leadership team to ensure product is displayed and/or represented on the sales floor. Assists with retail floor recovery and stocks books or merchandise, as directed.
Other Duties as Required
Attends all required department meetings and training. Works a flexible schedule including overtime as required and approved to meet workload demands.
Unusual Physical Requirements
Employee regularly stands for extended periods of time and walks. Regular uses hands to lift and reaches with hands or arms. Employee converses verbally with others in person. Vision demands include relatively detailed vision. Employee frequently interacts with customers and employees. Employee climbs or balances, stoops, kneels, crouches or crawls, and lifts up to 50 pounds.
Typical office environment.
Knowledge, Skills and Abilities: Knowledge of: basic customer service; retail environments; cash-handling Skill in: verbal and written communication; organization; customer service; conflict resolution; application of job software; performing mathematical calculations including addition, subtraction, multiplication, decimals, percentages and fractions. Ability to: develop and maintain effective working relationships with associates, vendors, students, telephone users and general public; maintain confidential and sensitive information; use good judgement; perform complex tasks and prioritize multiple projects; effectively communicate information in oral and written forms; excellent listening skills and participant in collaborative work; effectively work with persons of varying cultures and diversity; problem solve effectively; exhibit a pleasant public manner and telephone etiquette; work independently.
At least 16 years of age. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
Internal Number: req2607_1562685326
About Columbus State Community College
Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.
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