The Director of the Bookstore is responsible for all of the operations of the university bookstore, which in addition to text books and educational supplies offers a wide variety of trade books, clothing, electronics, software, sundries, and gifts. In addition, the Director is responsible for managing the relationships with on-campus stakeholders, vendors, and contractors.
Duties and Responsibilities
Lead and fosters a positive team culture.
Sustain an industry leading level of customer service.
Manage 8 direct reports who staff the bookstore.
Provide support, training, and resources to bookstore staff.
Implement and support a strong student worker training program.
Develop and maintain compliance with security, sales, record keeping, and all other necessary procedures.
Ensure all processes and job duties are formally documented and maintained up to date in an operations manual.
Strategic Relations in Support of the University Mission
Formally create and support a bookstore vision statement and ensure each staff member understands the relationship of their work and the greater mission of the University.
Serve as a liaison for the bookstore to University departments in support of the development of strategic partnerships and create and support new initiatives.
Support, develop, and manage relationships with the off-campus community.
Represent the bookstore and the University with consortiums and group organizations.
Develop annual goals for the bookstore operation.
The Director facilitates a culture of continual improvement by identifying, quantifying, and implementing efficiency opportunities.
Maintains a mastery level of technical knowledge of all systems utilized and leverage those systems to their maximum potential.
Maintain a high level of current knowledge of industry trends, standards and innovations.
A primary responsibility is to achieve the greatest economic performance through the adherence to strategic best practices and strategies. The bookstore’s financial performance will be recorded, benchmarked and reported to division leadership and the bookstore team periodically.
Produce periodic financial statements and reports.
Establish annual revenue, expense and capital budgets within University guidelines.
After hours work and backup duties are required and additional duties as assigned.
Interested applicants must apply online at http://employment.stlawu.edu uploading all required materials which are defined in the “special instructions to applicant” section. Review of applications will begin immediately and continue until the position is filled.
All offers of employment are contingent upon the finalist successfully passing a background (including criminal records) check.
Bachelor's Degree in Business Administration or related field. At least five years management/supervisory experience in a college bookstore or equivalent retail setting. Equivalent combinations of education and experience will be considered for those with extensive relevant retail management experience.
Demonstrated ability to lead and motivate employees toward a common goal. A track record of fostering positive change and delivering favorable outcomes, the ability to produce quantitative analysis, both operationally and financially and the acumen to navigate a complex work environment.
Knowledge of merchandising, advertising, marketing, promotion, and display.
Familiarity with generally accepted accounting principles to include interpreting financial statements and preparing budget statements.
Broad technology background required with experience working in a technology driven work environment.
Detailed knowledge of retail operations including retail accounting systems/procedures, electronic Point-of-Sale/inventory, and internet and e-commerce systems and applications.
Experience training and supporting employees in use of technology.
Experience creating reports and analyzing data.
A high level of proficiency with Microsoft Excel and experience with other Microsoft Office Applications.
Excellent leadership and collaboration skills.
Excellent organizational skills with precise attention to detail required and the highest quality standards.
Strong communication skills required, including oral, written and listening skills.
Demonstrable good judgment and the ability to work under pressure.
Must be a well-organized, high energy individual with excellent customer service skills.
Must be able to set priorities, make decisions and work independently and as part of a team.
Proven ability to develop positive and productive working relationships across divisions.
Experience with customer service standards and procedures.
Detailed knowledge of the college textbook industry.
Experience developing innovative programs and services.
Employer will assist with relocation costs.
Additional Salary Information: Competitive Salary and Comprehensive Benefits Package
About St. Lawrence University
Located at 23 Romoda Drive, Canton, NY, St. Lawrence University is a coeducational, private, independent liberal arts institution of about 2,400 students from more than 40 states and 40 nations. The educational opportunities at St. Lawrence inspire students and prepare them to be critical and creative thinkers, to find a compass for their lives and careers, and to pursue knowledge and understanding for the benefit of themselves, humanity and the planet. Through its focus on active engagement with ideas in and beyond the classroom, a St. Lawrence education leads students to make connections that transform lives and communities, from the local to the global.
The University is committed to and seeks diversity among its faculty, staff and students. Such a commitment ensures an atmosphere that is diverse and complex in ways that are intellectually and socially enriching for the entire campus community. Applications by members of all underrepresented groups, as well as from individuals with experience teaching or working in a multicultural environment, are encouraged. St. Lawrence University is an Equal Opportunity Employer.
For additional information about St. Lawrence, please visit http://www.stlawu.edu.