Manages 2 or more subordinate managers supervise a total of 10-50 part time and seasonal employees in addition to the direct supervision of 50-100 part time and seasonal cashiers. Responsible for the overall direction, coordination, and evaluation of units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include budgeting, and forecasting; interviewing, hiring, and training employees; assigning, and directing work, appraising performances; rewarding, coaching and disciplining employees; addressing complaints and resolving problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:
(NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. Management retains the right to add or to change the duties of a position at any time. Incumbents are frequently cross-trained and may perform any combination of the following duties/responsibilities. These duties are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.)
Responsible for revenue up to 20 million.
Manages and develops designated units’ operations staff, which includes hiring, coordinating training, orientation, terminating, and disciplining of employees, setting work priorities, conducting staff meetings, evaluating performance and directing work assignments to ensure effective operations.
Assists in preparation and financial reports for all unit complexes.
Oversees the daily operations in conjunction with management team.
Manages daily unit operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
Oversees scheduling of personnel to meet the daily operational requirements of the store.
Responsible for rotation in the opening and closing of the store.
Provides supervision, assistance and support for events, including off campus events, programs, and promotional activities.
Enforces compliance with security regulations and internal controls (e.g. cash handling and loss prevention)
Oversees the updating of register operator training materials and procedures.
Assists Associate Director with developing operational strategies to address customer survey results and feedback.
Insure that the organization and maintenance of back stock areas are according to standards.
In conjunction with the Merchandiser-Campus Stores, directs the merchandising of the sales floor according to the promotion calendar, events and timely rotation of main floor displays.
Assists with the implementation of operational plans to achieve profit and growth goals. Monitors unit expenditures.
Resolves customer issues and complaints to ensure customer satisfaction.
Remains current on changes within the regulatory, economic and competitive environment which may affect the operations of the units.
Ensures all areas have necessary equipment, supplies and materials to operate effectively.
Assists in the planning and direction of all procedures during campus Rush periods.
Provides directions, equipment and resources for outside sales and promotional activities.
Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, and University personnel.
Responsible for ensuring continued compliance with all local, state and federal health, safety and employment laws and regulations.
Assists Associate Director with duties as assigned.
Other duties as assigned.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:
The minimum requirement for applicants is an Associates degree or trade/vocational school with a focus in retail management; plus 7 years related experience and/or training; or equivalent combination of education and experience.
Must be computer literate with knowledge of Microsoft Office products. Strong communication, interpersonal skills, and organizational skills are required.
(ADA) MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS
Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines and objectives.
Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management and employees of the organization.
Ability to calculate figures and amounts such as discounts, interest and percentages. Ability to apply concepts of basic math; adding, subtracting, dividing, and multiplication.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Requires good analytical, quantitative skills, organizational and management skills.
Must have average levels of eye/hand/foot coordination. Must be able to utilize a computer and POS terminal. Requires the ability to use a variety of office machines and equipment.
Must be physically able to operate office equipment such as computers, copy machines, and facsimile machines. While performing the duties of this job, the employee is frequently required to stand and/or walk; use hands to touch, handle, or feel objects; key pad or papers, book and reach with hands and arms. Must be able to move, lift or carry heavy objects or materials up to 10 pounds. Specific visual abilities required by this job include close vision, peripheral visions, distance vision, and color vision for extensive reading and interpretation of reports and documents.
Must have the ability to talk (expressing and/or exchanging ideas by means of spoken words) and hear (perceiving sounds of nature by ear).
WORK CONDITIONS AND HAZARDS:
Work is regularly performed in both a traditional office setting and open sales floor workspace. There may be exposure to airborne particles created from incoming boxes, merchandise and textbooks. The noise level in the work environment is usually moderate.
BACKGROUND CHECK INFORMATION:
A background check must be completed satisfactorily before any candidate can be offered a full-time, part-time non-student, or sensitive student position with Aztec Shops Ltd. Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Aztec Shops employees who apply for the position. Aztec Shops Ltd. complies with all applicable federal, state and local laws, including fair employment practices and equal employment opportunity, when conducting background checks.
Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status.
Internal Number: 2441
About Aztec Shops
WHO WE ARE
Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions primarily as an auxiliary of San Diego State University. As a "self-sustaining" non-profit SDSU auxiliary, Aztec Shops operates without subsidy from the University or the State. The corporation manages a diverse portfolio of services including operation of the SDSU Bookstore, SDSU Dining, SDSU Conference Services, SDSU Licensing, and Commercial and Residential Real Estate properties surrounding campus.
In Fiscal Year 2020 (ending June 30, 2020), Aztec Shops directed $4.3 million to the University through rent, cost recoveries, commissions, and overhead. In addition, Aztec Shops contributed $365,000 to Campus in unrestricted allocations ($310,000 to the University; $55,000 to SDSU Associated Students).