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Director of Wolfpack Outfitters
NC State University
Application
Details
Posted: 21-May-25
Location: Raleigh, North Carolina
Type: Full Time
Salary: $110,000 - $125,000
Categories:
Retail/Bookstore
Textbook
Business Type:
Store
Salary Details:
As a Pack member, you can enjoy exclusive perks designed to enhance your personal and professional well-being.
What we offer:
Medical, Dental, and Vision
Flexible Spending Account
Retirement Programs
Disability Plans
Life Insurance
Accident Plan
Paid Time Off and Other Leave Programs
12 Holidays Each Year
Tuition and Academic Assistance
And so much more!
Preferred Education:
4 Year Degree
Internal Number: PG194103EP
As the Director of Wolfpack Outfitters, you will lead one of the most visible and impactful operations at NC State—our official campus store. This is more than retail; it’s about shaping a dynamic, student-centered environment that fuels school spirit, supports academic success, and reflects the vibrancy of our Wolfpack community.
Reporting to the Senior Director of Auxiliary Services, you’ll oversee a multifaceted operation with a clear focus: deliver exceptional customer experiences while driving strong financial and operational performance. From managing product strategy and financial planning to leading a diverse team and overseeing capital projects, you’ll guide every aspect of the store’s evolution.
This role is an opportunity to leave your mark on a beloved university institution—one that serves students, faculty, alumni, and fans alike.
Below is a concise breakdown of the 5 core areas of operations you will be responsible for.
Lead Retail Operations
Oversee daily operations across multiple units, ensuring efficient, customer-focused service.
Develop and execute short- and long-term strategies for merchandising, marketing, inventory, and facilities.
Monitor retail trends, evaluate vendor performance, and implement innovations to strengthen product offerings.
Collaborate across Campus Enterprises and university departments to support shared goals and cost-effective services.
Drive Financial Performance
Lead budgeting, forecasting, and financial planning for operations and capital projects.
Analyze complex data sets to identify opportunities, track performance, and shape business decisions.
Translate financial insights into action, guiding managers toward operational improvements.
Strengthen Business Operations
Oversee contracts, compliance, purchasing, and vendor agreements.
Ensure business practices align with university, state, and industry standards.
Support procurement and pricing strategies that enhance revenue and customer value.
Build and Support a High-Performing Team
Directly supervise a core leadership team and foster development across the unit.
Develop policies, onboarding materials, and training programs to ensure consistency and excellence.
Promote a culture of collaboration, innovation, and accountability.
Champion Communication & Collaboration
Serve as the face of Wolfpack Outfitters in cross-campus partnerships and public-facing initiatives.
Work closely with marketing teams to promote products, services, and events.
Represent the university in state, regional, and national associations.
Why This Role Matters
Wolfpack Outfitters is a cornerstone of campus life. As Director, you will play a key role in shaping student experience, stewarding university resources, and advancing NC State’s mission through smart, strategic leadership. This role is ideal for someone who blends operational savvy with a deep commitment to community.
Join us in building something that matters—to our students, to our campus, and to the Wolfpack spirit.
10 years or more of previous work experience in a high-performance retail organization, with preference given to experience in a campus auxiliary enterprise and/or hospitality organization.
5 years or more of previous upper-level retail leadership experience.
Knowledge of purchasing, contract administration, accounting, marketing, and human resources policies, operating procedures, and/or best practices.
Experience with retail inventory control and point-of-sale systems and reporting tools and campus financial, student information and learning management systems (e.g. NetSuite, NSPOS, SuiteCommerce Advanced, Verba Collect/Connect, PeopleSoft, Moodle)
Knowledge of best practices and campus store/auxiliary service standards.
Campus Enterprises is NC State University’s division of retail and hospitality organizations — NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success.
Wolfpack Outfitters provides campus retail services to students, staff, faculty and guests on the North Carolina State University campus. Wolfpack Outfitters serves a dynamic and growing student population with retail products and services including the Course Ready day-one course materials program, and merchandise retail for technology, licensed merchandise, graduation items and supplies. Wolf Xpress Print and Copy provides print and design solutions for the NC State campus community and guests. The department employs approximately 50 temporary and student employees and approximately 25 permanent EHRA/EPS and SHRA professional employees.
