Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:         

The essential job functions and responsibilities for this position include, but are not limited to:

• Communicating and interact with IRSC employees, other Bookstore staff and management, customers, and vendors;
• Assisting customers whether on the sales floor, by phone or electronically;
• Travelling to and from campus stores as well as travel in-state and out-of-state to industry related conferences as assigned;
• Assisting periodically with events and promotions as needed;
• Coordinating the sales floor setup, product placement, and data entry;
• Opening and closing the store as required including nights and weekends;
• Maintaining and prioritizing an orderly workflow;
• Maintaining website for general merchandise;
• Improving customer service through training;
• Taking ownership of customer service issues and follow through to resolution.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The specific duties and responsibilities for this position include, but are not limited to:

• Monitor and control monthly inventory stock levels, responsible for markdowns, markups and transfers, keeping abreast of buying trends and new products;
• Select, purchase, and complete inventory control of all soft goods, emblematic, supplies and commencement regalia;
• Ability to facilitate merchandise at Main and all branch campus stores with soft goods, supplies, and emblematic merchandise;
• Build and maintain working relationships with suppliers on product pricing, promotions, special orders, buy-backs and damages;
• Act as a representative of the bookstore on Commencement Committee(s);
• Organize and maintain storage room;
• Correspond with departments and maintain inventory of required supplies and uniforms to be sold;
• Oversee the operation of point of sale cash registers by all cashiers and ensure all transactions are handled professionally, accurately, and efficiently with attention to detail for proper inventory and cash-flow control;
• Provide regular on-the-job training, guidance, advice, and counsel to other employees in the work group;
• Coordinate, assign, and direct work of part-time staff;
• Assist with the hiring of Bookstore staff;
• Assist and support the Merchandise Display and/or Customer Service Team Lead position;
• Oversee the hours of part-time employees; assist where needed with payroll, performance evaluations, and other Human Resources related functions for Department staff;
• Develop new, imaginative, and innovative solutions, services, products, processes or programs as related to soft goods and emblematic merchandise;
• Ability to design, creative and appealing product displays;
• Complete data entry of invoices and purchase orders in the inventory management system in the required time frame;
• Maintain knowledge of point of sale system, inventory control program;
• Assist customers with inquiries, merchandise and direction;
• Ensure knowledge and capability in assisting full time staff in their duties in their absence;
• Authorize merchandise returns by customers;
• Process inter-departmental purchases and department purchase orders;
• Open and close the River Shop stores, which includes: arming and disarming security system, opening and closing the store on POS system, and operation of register(s) as needed;
• Review and enforce the River Shop and IRSC’s mission and vision to assure goals are met and recommend future plans, policies and procedures for operation;
• Assist with main campus, branch campus, and community events and promotions which may require evening and/or weekend hours;
• Process accounts payable and p-card transactions in a timely manner;
• Work extended hours, including Saturdays, during periods of rush and inventory;
• Perform Manager on Duty shifts, tasks, and varied responsibilities;
• Ensure compliance with management policies regarding the process of credit cards, refund and buyback, security, and other store policies and procedures.
• Data entry of third-party vouchers;
• Monitor cash flow and availability, audit safe and daily deposits for all campus bookstores, and deliver daily deposits to Bursar’s Office in required time frame as assigned;
• Complete annual inventory at main and branch campuses;
• Other duties and responsibilities as assigned by the Assistant Director and Director of Bookstore Operations.

PHYSICAL REQUIREMENTS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of thirty (30) pounds.  It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary.  IRSC expects its employees to follow proper safety standards while employed by the College.

Classification

Staff

Supervisory

No

FLSA Exempt

Yes

Employment Type

Regular

Working at IRSC has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, IRSC offers a comprehensive benefits package including:

• Medical, Dental, Vision, Life Insurance, and Flexible Spending
• Paid time off, including annual and sick leave and paid holidays
• Florida Retirement System (FRS) participation
• Voluntary participation in 403(b) and 457(b) deferred compensation plans

Compensation and Application Deadline

"Salary Commensurate With Experience" | Review of Applicants Will Begin February 15, 2023 | Open until filled

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

The qualifications, knowledge, and skill requirements of this position include:

• Associate’s degree required from an accredited institution;
• Minimum of five (5) years of proven retail work experience;
• Proven work experience as a Customer Service Manager, Retail Manager or Assistant Manager;
• Experience in providing customer service support;
• Excellent knowledge of management methods and techniques;
• Awareness of industry’s latest technology trends and applications;
• Excellent communication skills - both verbal and written;
• Valid Florida driver’s license;
• Knowledge of basic business management principles; 
• Proficiency in Microsoft Office, Windows based computer applications and retail management software;
• Must be detail oriented and perform accurately under periods of stress;
• Ability to work independently with minimal supervision and be self-motivated;
• A strong knowledge of soft goods and emblematic industry, control inventory stock, product selection, and the relationship between cost and retail based upon effect on sales mark downs, markup and shrinkage;
• Develop policies and procedures and standards to manage phone calls and emails during rush period;
• Knowledge of retail cashiering functions, cashiering experience, retail security, and loss prevention measures;
• Knowledge of the methods and practices used in receiving, ordering, storing, packing, and shipping as well as pricing methods, merchandising, display, and sales and purchasing principles and practices utilized in retail operations;
• Ability to think strategically and to lead;
• Ability and strong desire to provide high standard of customer service with enthusiasm and energy;
• Reasoning and analytical thought applied while purchasing (cost, quantities, product turnover);

The following is preferred:

• Bachelor’s degree from an accredited institution.

About Indian River State College - River Shop

We are the official store and resource center of Indian River State College, institutionally owned and operated for the Pioneers’ community. We have proudly served IRSC since 1986, providing a variety of course material offerings, class supplies and more at comparable prices for students, faculty and staff. While most of our products specialize in required, recommended, and optional materials for courses taken at the College, we also provide IRSC gear and merchandise, name brand apparel and gifts, and operate two full cafés and offer coffee services at multiple branch locations, proudly serving Starbucks products. Though we are primarily a retail store, we do not just sell products. We believe in our student body, contribute to the campus culture and support River LIFE through various interactions beyond the store. We donate prizes to various organizations on campus, feature pop-up stores at events, and host some of the most talked about events of our own annually. The River Shop is more than just a store. It’s the hub for impromptu meetings, hanging out with friends, getting additional study materials, snacking between classes, or just taking a break. We’re here for you, the Pioneers of Indian River State College.

Connections working at Indian River State College - River Shop