Career Opportunities

https://utah.peopleadmin.com/postings/127858

Direct all operations of the University of Utah Campus Store with approximate annual revenues of $25 million and approximately 200 full-time and part-time employees, one main campus store, (including a Starbucks operation), one on-campus satellite store serving the Health Sciences, insignia merchandise concession sales, online sales transactions, and one off-campus satellite store serving the University of Utah Sandy Center. The Campus Store is owned and operated by the University and is part of Auxiliary Services and is expected to be self-supporting, receiving no state funds.  Provide expertise for all Campus Store sales, to meet the university customers’ needs.  Develop and implement policies and procedures in the areas of customer service, staff management and budgetary goals and objectives in conjunction with the Associate Vice President of Auxiliary Services.  Work proactively and collaboratively with peers in Auxiliary Services, and at the University of Utah, including, but not limited to, Auxiliary Business Development, Trademarks & Licensing, Utah Athletics, Academic Affairs, and Student Affairs, setting an example and tone for University Campus Store staff that customer service and the University of Utah’s Mission & Values are forefront in day to day decision making. Administer all aspects of the campus store’s operations, including; determination of course materials, technology and merchandise to be sold, pricing policies, work schedules, training and supervising personnel, customer service requirements, operating hours, financial operations, (including fiscal and inventory controls), and community outreach, in line with the University of Utah’s Strategy 2025.  Administer, formulate and direct the implementation of realistic operating budgets for all Campus Store entities.

With your leadership team, create a retail, student, faculty, staff and “fan” friendly environment that fosters leadership, professionalism, and provides vision and store direction in accordance with University goals and objectives. Establish long range financial, customer service and merchandise philosophy objectives that best support the University’s Mission of providing excellence in education and service.  Reinforce the Campus Store Mission Statement and superior business ethics.  Insist upon integrity and accuracy of store operations and documents.  

Lead and direct the management team by providing, monitoring, and evaluating store performance and progress in meeting established Store objectives.  Establish and maintain policies and procedures to address operational and long-term profitability and customer service goals, including; insignia merchandise sales, technology sales, online sales transactions, best practices in course material delivery, the Starbucks operation, cash handling, pricing standards, loss prevention, and customer relations. Establish and maintain internal controls for sales, accounts receivables, and payables. Provide regular updates regarding financial and operational status for University Administration. 

Provide leadership and vision related to technology and systems used by the Store to conduct online and in-person business. Provide leadership and vision related to hiring, salary levels, retention, career building, equity, diversity, and inclusion, and utilization of employee resources. Provide training and guidance in work responsibilities; plan, assign, and direct work; reward and discipline employees; address complaints and resolve problems. Recommend, support and encourage training programs, work environments and compensation that are fair and equitable, and improve employee job performance and satisfaction. Create and support a professional, safe, and secure work environment. 

Research and recommend programs, policies and procedures to improve the effectiveness and efficiency of the campus store function, including technology, internal controls, and customer service.  

Other duties and projects as assigned by the Associate Vice President of Auxiliary Services.   

• Display positive regard for others in written, verbal and non-verbal communications. Provide positive and reinforcing feedback when staff are engaged and performing well. 
• Document and address performance issues with your direct reports in a timely manner, and expect that supervisors in the store do the same.
• Work effectively with colleagues, staff, and students with a respect for deadlines, collaborative problem solving, and honest communication.
• Participate in committees, working groups, and councils as assigned as a representative of Auxiliary Services and the University Campus Store.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency and self improvement as needed by attending conferences, off-site meetings with peers, trainings, reading job-related materials, and meeting with others in area of responsibility.
• Understand latest trends in University settings. Make adjustments accordingly for short and long term goals.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality and safety. Maintain work areas in a clean and orderly manner.
•  Work some early mornings, extended evenings, weekends, and holidays as deemed necessary to meet store objectives of customer service and profitability.

DISCLAIMER
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Bachelor’s degree in Business Management or equivalent plus ten years retail management experience (University preferred) and five years supervising in a retail operation; or any satisfactory combination of experience and training which demonstrates the knowledge, skills and abilities to perform the above duties. Broad knowledge of retail sales operations and management, merchandising, computerized applications of Point-of-Sales; course material management; and accepted business and retail, publisher and vendor practices. Become immediately familiar or knowledgeable of related policies specific to a Campus Store at an institution of higher education. Must be proficient in the use of a computer, including the Microsoft Suite, and retail operation operating systems such as MBS or other similar software systems.  Must have effective verbal and written communication skills. Must be self-motivated and have the initiative to work independently to meet sales objectives, deadlines and resolve customer, employee and/or vendor issues. Experience as a member of the senior management team at a Campus Store operation at a Tier 1 Research Institution.

Master’s degree in Business Administration, or related area preferred.